REFUND POLICY
Can I cancel my order?
Yes, you can cancel within 2 hours of placing the order by emailing online@denova.in
with your order ID.
Refunds are initiated within 72 hours and may take 4–6 business days to reflect.
What is your return policy?
You can request a return within 7 days of delivery.
Items must be unused, unwashed, and returned with original tags and packaging (including the box).
Raise a request via our Contact Us page, WhatsApp, or email.
How do I return a product?
Our team will arrange a pickup via courier.
Please ensure the product is securely packaged.
Courier handover alone does not guarantee a refund; items must pass our QC check first.
When will I get my refund?
After QC approval, refunds are processed within 24 hours.
It may take 5–7 business days to reflect in your account.
For COD orders, refunds will be issued via UPI/bank transfer (details collected by customer support).
Important Note
Refunds/returns are only valid for genuine issues.
Misuse or fraudulent requests may lead to order cancellation or account suspension without notice.